Senior Product Designer – Loyalty & Rewards

The organisation
  
Bring your technical and analytical talents to the next level at this iconic blue-chip organisation.
  
Working to an Agile delivery model, you’ll be based within one of the best digital teams in the country, with the latest tools and technologies, on projects that will challenge and excite you. No two days will be alike. You’ll be encouraged and supported to achieve both individual and business goals, in a fast-paced environment that is inclusive and progressive.
  
A customer-centric mindset is not just something they talk about. It’s a shared attitude within this organisation, and it’s helped shape a purpose-driven culture their people rave about. Here, job satisfaction won’t cost you your personal life. Hybrid and flexible work arrangements are on offer, plus a heap of benefits and incentives that really are the icing on the cake.
  
We are seeking a Senior Designer to join a forward-thinking Digital & Customer Experience team. This role focuses on enhancing the customer value proposition within our client app and site, helping users realise the full benefits of their services.

About the Role:

Join an existing team dedicated to improving the ‘Loyalty’ experience within their app and site. This product is already in the market, and we need your strategic and creative expertise to shape its future. This role requires a balance of strategic thinking, creative product design, and data-driven decision-making.

Key Responsibilities:

• Define the future state of the customer loyalty experience with a strategic lens.
• Execute high-quality creative and product design work.
• Utilise metrics and data to quantify and back up design decisions.
• Manage stakeholders effectively, collaborating closely with the Marketing team and other business units.
• Help define the roadmap and play a key role in executing the work.
• Engage in co-branding exercises with third-party partners 

Preferred Experience:

• Strong portfolio showcasing the ability to execute UI work with a creative touch.
• Experience in strategic design and product execution.
• Native app design experience is a plus but not mandatory.
• Proven ability to use data points to support design decisions.
• Excellent stakeholder management skills.

Why Join Us:

• Work on high-visibility projects with CEO and executive sponsorship.
• Influence and shape the customer loyalty experience from strategy to execution.
• Collaborate with a dynamic team and diverse stakeholders.
• Contribute to a product that directly enhances customer satisfaction and loyalty.

If you have a hybrid skill set that blends strategic design with creative execution and are passionate about improving customer experiences apply or send through your CV / Portfolio to sam@iteraterecruitment.com.