Senior Experience Designer – 12 month contract – $800-$950p/d

The organisation
The utilities sector is fast-paced, with plenty of room for progression, and this organisation is no exception. Looking for a career that is fulfilling and rewarding? They’ve got that too. Their goal for a cleaner, smarter future is lofty – starting with community, and extending globally – and their bold digital transformation drives this strong purpose. So do their people.
  
As you play your vital role in improving efficiency and managing complexity, your potential will be valued and encouraged to thrive. Health and wellbeing are prioritised here, so if a 9-5 workday doesn’t suit you, there’s plenty of flexible working arrangements on the table. Whatever your needs, your manager’s door is always open to support them. As a champion of diversity and inclusion, this organisation encourages everyone to have a seat at the table, to have a chance to be heard and to show up as their authentic self. Sound good? Keep reading!
  
The role
As a Senior UX Designer, you will be responsible for leading the user experience design efforts for our Salesforce implementation project. Your primary focus will be on migrating their Call-centre CRM system from SAP to Salesforce, ensuring a seamless transition while maximizing usability, efficiency, and user satisfaction. You will collaborate closely with cross-functional teams including developers, business analysts, and stakeholders to understand requirements, define user journeys, and create intuitive designs that align with industry best practices and the company’s brand.

Responsibilities:

• Lead the UX design efforts for the Salesforce implementation project, specifically focused on migrating the Call-centre CRM system from SAP to Salesforce.
• Conduct user research, including user interviews, usability testing, and analysis of user feedback, to gain insights into user needs, pain points, and behaviours.
• Collaborate with stakeholders, business analysts, and developers to understand business requirements and translate them into user-centered design solutions.
• Create and iterate on user flows, wireframes, interactive prototypes, and high-fidelity designs to effectively communicate design concepts and ensure a seamless user experience.
• Develop and maintain design guidelines, pattern libraries, and style guides to ensure consistency across the Salesforce implementation and adhere to our company’s brand standards.
• Conduct regular design reviews and gather feedback from stakeholders to refine designs and ensure alignment with project goals and user needs.
• Collaborate with developers to ensure the successful implementation of designs, providing design specifications, assets, and guidance throughout the development process.
• Stay up-to-date with industry trends, emerging technologies, and best practices in UX design, and proactively propose innovative solutions to enhance the user experience and drive continuous improvement.
• Mentor and provide guidance to junior UX designers, fostering a collaborative and growth-oriented team environment.

If this role has piqued your interest, send through an application or send me an email directly for more details. sam@iteraterecruitment.com